FAQs
Who is Hot Blue Bear?
Hot Blue Bear is an LGBTQ+ brand that celebrates self-expression through bold and unapologetic designs.
Our products are made-to-order through Printify and Printful, and we ship worldwide. Find out more here.
Where do you ship from?
We work with multiple fulfillment centers worldwide through Printify and Printful. Your order will be printed and shipped from the closest available location to reduce shipping times and costs. Find out more about shipping here.
How discrete is your packaging?
All our items are shipped in completely discreet, unbranded packaging. No information regarding the contents of the package or of our company, Hot Blue Bear, will be visible from the exterior of the packaging.
We know how to keep a secret 🤫!
How long does shipping take?
Shipping times vary depending on your location:
- USA & Canada: 5-12 business days
- Europe: 7-15 business days
- Rest of the World: 10-25 business days
Please note that production takes 2-7 business days before shipping.
Find out more about shipping here.
Do you offer tracking?
Yes! Once your order is shipped, you will receive a tracking number via email.
Can I return or exchange an item?
Since all items are made-to-order, we do not accept returns or exchanges unless the product is defective or incorrect. If there’s an issue with your order, please contact us within 7 days of delivery with photos. Find out moe about our returns policy here.
Can I cancel or change my order?
Orders can only be canceled or changed before production starts. Once printing begins, we cannot make any changes. If you need to modify an order, contact us immediately at enquiries@hotbluebear.com.
What payment methods do you accept?
We accept major international payment methods, including:
✔ Visa, Mastercard, American Express
✔ PayPal
✔ Payoneer
✔ Paystack (for certain regions)
✔ WooPayments
Do you charge in my local currency?
Our store processes payments in US Dollars, but your payment provider may automatically convert the charge based on your local currency and exchange rate.
Will I have to pay customs or import fees?
If you’re ordering internationally, your country may charge customs or import duties. These fees are not controlled by us and are the buyer’s responsibility. Check with your local customs office for details.
What happens if my package is lost or delayed?
Once an order is shipped, delays caused by the carrier are beyond our control. If your package hasn’t arrived within 14 days, please contact us, and we will do our best to assist you.
Do you offer custom designs?
Yes! If you have a specific design in mind or feel like we haven’t catered to your particular fetish, desire, or aesthetic, we’d love to hear from you. Get in touch with us at bluey@hotbluebear.com, and let’s discuss how we can bring your vision to life.
Can I submit an image for a custom shirt?
Absolutely! If you have an image that you think would make an incredible design, we’d love to collaborate. Get in touch at bluey@hotbluebear.com, and let’s create something amazing together.
Where do you source the images for your designs?
Some of our designs incorporate archive photographs and images sourced under public domain licenses. If you see an image that you own and would like it removed, please contact us immediately at enquiries@hotbluebear.com, and we will address your request.
What materials do you use for your products?
All product materials are listed on the individual product pages. We use high-quality fabrics and eco-friendly inks whenever possible.
Can I find your products in stores?
Nope! Our designs are exclusively available on our website.
My question isn’t on the Hot Blue Bear FAQs page—how can I contact you?
If your question does not appear as part of out Hot Blue Bear FAQs we’d love to help you personally! You can reach us at enquiries@hotbluebear.com or DM us on social media.
